If you are not entirely satisfied with your purchase, we’re here to help.
All purchases from favorpop.com are eligible for refund 7 calendar days from when you received your order.
If you are experiencing quality issues, please contact our customer service at the very first time and we will be back to you within 24 hours.
We may require your order number,PO. info.and some detail photos to proof & confirm the quality issue before we come to a solution.
To be eligible for a return, your item must be unused and in the same condition that it had been shipped.Your item must be in the original packaging.
Any returns must be discussed and authorized by our customer service in advance.We will back to you with the very detail of return instruction and return address info. after our customers service authorized your return application.
*Full refund is defined as what buyer paid for item and does not include any shipping and handling fee customer paid.Please understand that we will not pay for return shipping.
- Refund Policy
After your return request had been confirmed and authorized, we need you to ship out the package with 48 hours and send us the tractable tracking number of the package.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (10 to 15 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).